Shipping Policy

At the Fertility Care Center, we understand the importance of timely and reliable shipping when it comes to reproductive health products. That's why we have implemented a comprehensive shipping policy to ensure that our customers receive their orders in a prompt and efficient manner.

1. Shipping Methods:

We offer a variety of shipping methods to accommodate the needs of our customers. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements. Our shipping methods are reliable and trackable, allowing you to monitor the progress of your order.

2. Processing Time:

Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We strive to have all orders processed within 24 hours, excluding weekends and holidays. In the event of any delays, we will notify you promptly and provide an updated estimated shipping date.

3. Shipping Costs:

We believe in transparency and strive to provide our customers with competitive shipping rates. The cost of shipping will be calculated based on the weight and destination of your order. You can view the shipping cost at the checkout before finalizing your purchase.

4. International Shipping:

We understand that reproductive health is a global concern, and we are pleased to offer international shipping options. Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment and estimate the delivery date. If you have any questions or concerns regarding the tracking of your order, our customer support team is available to assist you.

6. Delivery Time:

The delivery time will vary depending on the shipping method selected and the destination of your order. We strive to provide accurate estimated delivery dates, but please note that unforeseen circumstances, such as customs delays or weather conditions, may impact the delivery time. Rest assured, we are committed to ensuring that your order arrives as quickly as possible.

7. Returns and Exchanges:

Due to the nature of our products, we are unable to accept returns or exchanges. However, if you have any concerns or issues with your order, please contact our customer support team, and we will be happy to assist you in resolving the matter.

8. Customer Support:

Our dedicated customer support team is available to assist you with any questions or concerns you may have regarding our shipping policy or your order. Please feel free to reach out to us via email or phone, and we will respond to your inquiry in a timely manner.

At the Fertility Care Center, we are committed to providing exceptional customer service and ensuring that your reproductive health products are delivered to you safely and efficiently. We appreciate your trust in our products and look forward to assisting you on your journey towards starting or expanding your family.