Refund Policy

At the Fertility Care Center, we understand the importance of providing our customers with a clear and fair refund policy. We strive to ensure that every customer is satisfied with their purchase, but we also recognize that there may be circumstances where a refund is necessary. This policy outlines the conditions under which refunds may be granted.

1. Product Defects: If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receiving the item. We will be happy to provide a replacement or issue a refund.

2. Incorrect Item: If you receive an item that is different from what you ordered, please contact our customer service team within 7 days of receiving the item. We will arrange for the correct item to be sent to you or issue a refund.

3. Change of Mind: We understand that sometimes circumstances change, and you may no longer require the product. If you wish to return an item due to a change of mind, please contact our customer service team within 14 days of receiving the item. The item must be unopened, unused, and in its original packaging. A refund will be issued, minus any shipping costs incurred.

4. Non-Returnable Items: For hygiene and safety reasons, certain items cannot be returned once opened, unless they are defective or damaged. These items include but are not limited to, personal care products, intimate apparel, and consumable goods.

5. Refund Process: To initiate a refund, please contact our customer service team at [customer service email]. We will guide you through the process and provide you with the necessary instructions. Please note that refunds may take up to [number of days] to process, depending on your payment method and financial institution.

6. Exchanges: If you would like to exchange an item for a different size or color, please contact our customer service team. We will assist you in arranging the exchange, subject to availability.

7. Shipping Costs: Please note that shipping costs are non-refundable, unless the return is due to a product defect or an incorrect item being sent.

8. Non-Refundable Services: Please be aware that certain services, such as consultations or personalized advice, are non-refundable once rendered.

9. Policy Changes: The Fertility Care Center reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.